# Digital employees

> https://stage.viviar.by/en/services/digital-employees

Обновлено 2026-08-03

AI agents that own a process end to end — not a chatbot, but an employee with a task and a metric.

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## FAQ

### How is this different from a chatbot?

A chatbot answers questions. A digital employee owns an outcome — it acts in your CRM and channels, completes multi-step tasks, and is measured on a result, not on replies.

### Will it sound robotic to our customers?

No. Voice and text agents hold natural conversation. You set the tone and the boundaries; the agent stays inside them and hands off to a person when it should.

### Does it integrate with our CRM and phone system?

Yes — execution is CRM-native and works in your existing communication channels. The agent updates your system of record as it goes.

### How do you keep quality under control?

Every interaction is logged and scored against your standards, with full transcripts and configurable escalation to your team.